Borland Technical Support
Around-the-Clock, Enterprise-Class Support for Mission-Critical Software Platforms
Borland’s Technical Support engineers know the Borland product line and key related technologies, providing software development teams with:
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Up-to-date service and installation information
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Answers to your software usage and functionality questions
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Information, tools, and fixes to prevent known software problems
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Timely responses and resolutions for all of your software inquiries and issues
A Robust Infrastructure that Supports Global Corporations
- Fully staffed engineering-support offices worldwide, including regional support centers in Atlanta, Georgia (USA); Belfast (UK); and Singapore
- Single point of contact: support engineers coordinate the efforts of everyone working on your issue, including global support teams, specialists, product engineering teams and third-party vendors
- Follow-the-sun support model ensures the seamless transfer of high-priority cases, providing continuous coverage when restoring mission-critical production systems
An Organizational Structure that Ensures Rapid Issue Resolution
- Borland Customer Support answers all incoming queries, handling or escalating them as needed.
- You can provide instant case updates via the Support website, or view up-to-date case progress as documented by Borland support engineers.
- We prioritize resources, including Borland product engineers, to give maximum attention to production environment issues, minimizing costly downtime.